Service Desk Technician
On behalf of our award-winning client based in Manchester, we are recruiting a talented Service Desk Technician. As Service Desk Technician, you will take pride in providing excellent customer service for all employees related to technology-related requests, issues, and incidents.
The Service Desk Technician will be responsible for:
- Proactively maintain the desktop, telephony, and application infrastructure so that it’s supported, and failures are minimized
- Log, analyse, triage, and prioritise all IT incidents, problems, and changes received via all communication channels in the team
- Ensure that systems/applications/services in own area run and meet business Service Level Agreement (SLA) targets
- Analyse the incident, problem, and change data to identify the underlying causes and propose resolutions via Service Improvement Plans
- Display leadership in the area of specialization, e.g., championing new features and best practice
The Service Desk Technician will have the following:
- Experience in enterprise software and application support and delivery
- SharePoint (Collaboration Toolkit)
- Knowledge of service desk/issue logging tools
- Knowledge of the latest MS Office suite
- Knowledge of MS Windows server
- ITIL Foundation V3
Benefits
- Flexible working
- Employee benefits packages to suit your lifestyle
- Group life assurance
- Enhanced maternity and paternity pay
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
Service Desk Technician