1st / 2nd Line Support Technician

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1st / 2nd Line Support Technician.

Our Client based in Manchester is currently looking for an experienced 1st/2nd Line Support Technician.

You will be joining our expanding IT department! Seeking a proactive, customer-focused individual to enhance our team. Work independently on 1st/2nd line support, collaborating with Technology Leads and managing suppliers.

The Role:

  • Own, maintain, and report on helpdesk support, ensuring IT efficiency.
  • Standardize IT systems, policies, and documentation.
  • Monitor key security factors, implementing improvements aligned with IT strategy.
  • Collaborate with suppliers on IT projects, demanding best practice service.
  • Provide user support and prioritize solutions.
  • Identify opportunities for IT infrastructure improvement.
  • Support IT solution development and user training.
  • Perform agreed IT maintenance activities.

The Candidate:

  • Motivated self-starter with strong customer service and organizational skills.
  • Passionate about technology and continuous improvement.
  • Values communication and collaboration.
  • 3+ years' 1st/2nd Line support experience in an SME environment.
  • Proficient in Active Directory, SharePoint online, VoIP, hardware support, and Microsoft 365.
  • Vendor management experience.

Desirable Qualifications/Experience:

  • Familiarity with Veeam, VMWare, ERP, and Mobile Device Management.
  • Project involvement and IT certifications are a plus.

The Package:

  • £25,000 - £29,000 PA.
  • Profit-related pay, permanent contract.
  • 35 hr week, Mon – Fri, with flexibility.
  • 24 days holiday + bank holidays + Birthday.
  • August shorter working hours, no salary impact.

Interested? Please Click Apply now!

1st / 2nd Line Support Technician.


1 February 2024
Information Technology
Circa £30K


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