1st Line Engineer

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1ST Line Engineer – Cheadle – Up to £25k

On behalf of our rapidly growing client based in Cheadle, we are recruiting for an enthusiastic 1st Line Engineer. As 1st Line Engineer, you will be the first point of contact for all customers, whenever they have issues or requests with their IT services, via phone, email or face-to-face.

The 1st Line Engineer will be responsible for:

  • Logging all issues within the agreed work management system, keeping customers informed at regular intervals with progress
  • Assigning all tickets which are logged into the work management system via email, escalating to the appropriate support teams where required
  • Resolving incidents on a First Time Fix basis wherever possible, and when not possible, escalate to 2nd or 3rd line technicians or to an appropriate third party
  • Proactively manage and prioritise work queue, delivering consistently to agreed SLAs and quality levels
  • Provide remote support to colleagues for all IT issues & when needed undertake desk-side visits to colleagues at all levels as needed to resolve issues

The 1st Line Engineer will have the following:

  • Experience in a 1st line or IT Helpdesk role
  • Confident written and verbal communication skills
  • Good problem-solving skills
  • A positive approach to learning
  • Knowledge of Microsoft Windows 7 & 10
  • Knowledge of Microsoft Active Directory
  • Experience in Laptop & Mobile Configuration
  • Knowledge of the Microsoft Office suite

Benefits

  • 25 days holiday
  • Health cash plan
  • Private medical insurance
  • Free Gym Access

How to Apply if you're Interested in this Job:

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1ST Line Engineer – Cheadle – Up to £25k

Permanent
16 June 2022
IT Support
1st Line Support
Cheshire
Up to £25,000

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