1st Line Engineer

1st Line Engineer - Manchester 

Location: Prestwich, Manchester (Hybrid - Office / Work from Home)

Our growing client based near Manchester is currently looking for a 1st Line Engineer; the ideal candidate will be responsible for providing technical assistance and support to our client's internal users in a timely and professional manner. This role requires strong problem-solving skills, excellent communication skills, and IT capabilities.

Key Responsibilities:

  • Provide 1st line technical support via phone, email, and in person.
  • Troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain computer systems and applications.
  • Collaborate with the IT team to resolve complex issues.
  • Manage user accounts and assist with new hire setups.
  • Document solutions and maintain IT inventory.
  • Stay updated on technology trends and best practices.
  • Occasional out-of-hours support is required.


  • Proven experience in 1st line support.
  • Strong knowledge of Windows OS and Office 365.
  • Basic understanding of networking concepts.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize tasks in a fast-paced environment.
  • Customer-focused with a dedication to exceptional service.


  • Hybrid working
  • Training and Development opportunities 

Interested? Please Click Apply Now!

1st Line Engineer - Manchester 

26 April 2024
Information Technology


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