1st Line Support Technician
Your responsibilities will be highly varied, ranging from day-to-day administration, user support / management, software installation, configuration, to information gathering and reporting / creating documentation. You will also help support our wide range of users of varying IT abilities on an increasing number of technologies.
Full training on all products will be given.
The required skills and experience for this role are:
Responsibilities:
- Experience working within a Helpdesk / Service Desk environment.
- Azure Active Directory and Intune
- SharePoint and OneDrive for Business
- PowerShell
Essential:
- Microsoft 365 management and support
- Excellent communicator (both verbal and written)
- Excellent attention to detail
- Excellent telephone manner with the ability to put people at ease.
- Excellent administration skills
- Extremely customer focused.
- Very organised
- Very approachable, professional, and welcoming
- Has a keen interest in technology.
- Keen to develop new skills.
- Able to work under pressure and to tight deadlines.
- Possess a patient, logical and inquisitive approach to work.
Benefits:
- Training and Development
- Excellent Career Progression
- Life Insurance
- Mental Health Care
1st Line Support Technician