2nd Line IT Support Engineer

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2nd Line IT Support Engineer

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.


  • Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
  • Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
  • Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
  • Maintain accurate and up-to-date customer technical documentation.
  • Continuously develop your skillset to stay updated with emerging technologies and trends.
  • Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Skills and Experience:

  • Ideally, a minimum of 2 years experience in a 2nd line IT support role.
  • Proficiency in Active Directory and Azure administration, with hands-on experience.
  • Understanding of networking principles and protocols.
  • Familiarity with ticketing systems and IT service management tools.
  • Knowledge of 3CX Voice over IP systems/technologies would be advantageous.


This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

  • A dynamic and collaborative work environment
  • Opportunities for professional development and training.


2nd Line IT Support Engineer – Stoke on Trent 

25 March 2024
IT Support
2nd Line Support
Staffordshire, Stoke on Trent


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