2nd Line Support Analyst
On behalf of our award-winning client based in Huntingdon, we are recruiting a talented 2nd Line Support Analyst. As an 2nd Line Support Analyst, you will take pride in providing excellent customer service for all employees related to technology-related requests, issues, and incidents.
The 2nd Line Support Analyst will be responsible for:
- Proactively maintain the desktop, telephony, and application infrastructure so that it’s supported, and failures are minimized
- Log, analyse, triage, and prioritise all IT incidents, problems, and changes received via all communication channels in the team
- Ensure that systems/applications/services in own area run and meet business Service Level Agreement (SLA) targets
- Analyse the incident, problem, and change data to identify the underlying causes and propose resolutions via Service Improvement Plans
- Display leadership in the area of specialization, e.g., championing new features and best practice
The 2nd Line Support Analyst will have the following:
- Problem-solving skills with the ability to adopt a logical approach to solving problems.
- Solid experience working within Microsoft Azure technologies and platforms.
- Solid knowledge of Microsoft operating systems.
- Good understanding of applications (or equivalent system externally) in one or all of the following:
- SharePoint
- MS Office suite and Windows 365 applications
- Microsoft Azure
- Microsoft Intune/Endpoint Manager
- Microsoft Certification – Desired.
- Telephony – Mitel – Desired.
- SDI Service Desk Analyst – Desired.
- Powershell
- Power Automate
Benefits
- Flexible working
- Employee benefits packages to suit your lifestyle
- Group life assurance
- Enhanced maternity and paternity pay
How to Apply if You’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
2nd Line Support Analyst
Adria Solutions - IT Recruitment - Cambridgeshire