2nd Line Support Analyst

2nd Line Support Analyst

On behalf of our award-winning client based in Huntingdon, we are recruiting a talented 2nd Line Support Analyst.  As an 2nd Line Support Analyst, you will take pride in providing excellent customer service for all employees related to technology-related requests, issues, and incidents.

The 2nd Line Support Analyst will be responsible for:

  • Proactively maintain the desktop, telephony, and application infrastructure so that it’s supported, and failures are minimized
  • Log, analyse, triage, and prioritise all IT incidents, problems, and changes received via all communication channels in the team
  • Ensure that systems/applications/services in own area run and meet business Service Level Agreement (SLA) targets
  • Analyse the incident, problem, and change data to identify the underlying causes and propose resolutions via Service Improvement Plans
  • Display leadership in the area of specialization, e.g., championing new features and best practice

The 2nd Line Support Analyst will have the following:

  • Problem-solving skills with the ability to adopt a logical approach to solving problems.
  • Solid experience working within Microsoft Azure technologies and platforms.
  • Solid knowledge of Microsoft operating systems.
  • Good understanding of applications (or equivalent system externally) in one or all of the following:
    • SharePoint
    • MS Office suite and Windows 365 applications
    • Microsoft Azure
    • Microsoft Intune/Endpoint Manager
  • Microsoft Certification – Desired.
  • Telephony – Mitel – Desired.
  • SDI Service Desk Analyst – Desired.
  • Powershell
  • Power Automate


  • Flexible working
  • Employee benefits packages to suit your lifestyle
  • Group life assurance
  • Enhanced maternity and paternity pay

How to Apply if You’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

2nd Line Support Analyst 

Adria Solutions - IT Recruitment - Cambridgeshire 


1 December 2023
IT Support
2nd Line Support


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