2nd Line IT Support Engineer
On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:
- Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
- Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
- Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
- Maintain accurate and up-to-date customer technical documentation.
- Continuously develop your skillset to stay updated with emerging technologies and trends.
- Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
Skills and Experience:
- Ideally, a minimum of 2 years experience in a 2nd line IT support role.
- Proficiency in Active Directory and Azure administration, with hands-on experience.
- Understanding of networking principles, protocols & Servers.
- Email - Postfix/Dovecot/SMTP/IMAP.
- O365
Benefits
This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
- A dynamic and collaborative work environment
- Opportunities for professional development and training.
2nd Line IT Support Engineer – Manchester