2nd Line Support Technician

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2nd Line Support Technician – Cheadle - £24k

On behalf of our growing client, we are recruiting for an enthusiastic 2nd Line Support Technician. As 2nd Line Support Technician, you will be responsible for 2nd line service requests to agreed resolution times, own end-user issues through to resolution and recognise when to escalate an issue within the team.

This role is 100% office-based.

The 2nd Line Support Technician will be responsible for:

  • Dealing with faults/service desk tickets in order of priority in conjunction with and as directed by other members of the IT team and the Service Desk Manager
  • General maintenance and repair of PC’s hardware
  • Windows and Apple Mac Desktop and Laptop Builds
  • Application installation
  • Set-up of PCs and installation of Printers on a Network
  • Creating users account within Active Directory
  • Supporting Mobile device queries

The 2nd Line Support Technician will have the following:

  • Experience working on a fast-paced service desk
  • A good understanding of Active Directory & Windows operating systems
  • An understanding of Networking principles
  • Understanding of PC hardware set-up and configuration
  • Application support
  • Excellent communication skills
  • Excellent problem-solving skills


  • Generous holidays allowance
  • Training and Development
  • Dental Care
  • Christmas Saving Scheme

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

2nd Line Support Technician – Cheadle - £24k

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

18 November 2021
IT Support
2nd Line Support
Cheshire, Stockport
Up to £24,000


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