2nd Line Support Technician – Stockport- £28K
On behalf of our growing client, we are recruiting an enthusiastic 2nd Line Support Technician. As 2nd Line Support Technician, you will be responsible for 2nd line service requests to agreed resolution times, own end-user issues through to resolution, and recognise when to escalate an issue within the team.
The 2nd Line Support Technician will be responsible for:
- Dealing with faults/service desk tickets in order of priority in conjunction with and as directed by other members of the IT team and the Service Desk Manager
- General maintenance and repair of PC hardware
- Windows and Apple Mac Desktop and Laptop Builds
- Application installation
- Set-up of PCs and installation of Printers on a Network
- Creating users accounts within Active Directory
- Supporting Mobile device queries
The 2nd Line Support Technician will have the following:
- Experience working on a fast-paced service desk
- A good understanding of Active Directory & Windows operating systems
- An understanding of Networking principles
- Understanding of PC hardware set-up and configuration
- Application support
- Excellent communication skills
- Excellent problem-solving skills
Benefits
- Generous holidays allowance
- Hybrid working
- Training and Development
- Dental Care
- Christmas Saving Scheme
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
2nd Line Support Technician – Stockport