Application & Systems Support Engineer
We are seeking a highly organised and detail-oriented Application & Systems Support Engineer with strong Microsoft 365 expertise. This role involves onboarding new clients, migrating existing users to products such as CMap Mail, and providing advanced support for Microsoft 365 products—particularly Entra ID, SharePoint, and PowerShell scripting.
The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.
Key Responsibilities
1. Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and site configurations.
- Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
- Act as liaison between clients and development teams to escalate and resolve issues.
- Advise on Microsoft 365 tenancy best practices.
- Assist with data import into SharePoint, resolving any issues that arise.
- Execute PowerShell scripts for bulk changes across customer environments.
2. Technical Support & Automation
- Serve as an internal escalation point for 1st Line Support queries.
- Collaborate with the Support team on resolving complex Microsoft 365-related issues.
- Automate routine or repetitive tasks to improve operational efficiency.
3. Documentation & Knowledge Management
- Maintain internal knowledge bases and troubleshooting documentation.
- Ensure accurate recording of client tenancy configurations and technical notes.
Key Requirements
- Strong client service orientation and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Proven ability to perform under pressure in a fast-paced environment.
- Self-starter with a proactive, hands-on approach to tasks.
- Experience managing multiple concurrent projects to tight deadlines.
- Excellent written and verbal communication skills.
- Confident in leading meetings and presenting solutions to clients.
- Solid analytical and troubleshooting skills.
Essential Experience
- Microsoft SharePoint – Advanced understanding of site configurations and permission management.
- Microsoft Entra ID – Experience with identity and access management and tenant setup.
- PowerShell – Proficient in scripting and task automation.
Desirable Knowledge
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
Benefits
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical insurance
- Dental insurance
- Life assurance
- 3 days office based - Manchester City Centre Office
Interested? Please Click Apply Now!
Application & Systems Support Engineer