Customer Engagement Manager

Customer Engagement Manager

We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction.

Responsibilities:

  • Manage designated customer accounts, scheduling regular meetings and gathering feedback.
  • Conduct product demonstrations and support the tender process.
  • Coordinate contract renewals and invoicing.
  • Liaise with various departments to ensure timely processes.
  • Engage with customers to provide trials and gather feedback.

Skills Required:

  • Excellent communication skills (written and verbal)
  • Strong documentation skills
  • Commercial awareness and product knowledge
  • Account management experience
  • Time management skills

Desirable Skills:

  • ActiveH software experience
  • Proficiency in Microsoft JIRA and Confluence
  • Bid management and technical writing experience
  • Sales and marketing skills

General:

  • Mainly remote work with occasional office and site visits.
  • Attendance at team meetings and industry events as required.

Benefits:

  • Remote / Flexible  working
  • Career and Development opportunities

Interested? Please Click Apply Now!

Customer Engagement Manager

Permanent
3 June 2024
Information Technology
Manchester
£35-£45K

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