Customer Service Advisor – Cheshire - £22K
On behalf of our rapidly growing client based near Macclesfield, we are currently recruiting for a Customer Service Advisor. As Customer Service Advisor, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do.
The Customer Service Advisor will be responsible for:
- Taking calls from customers to deal with any account queries that they have
- Ensuring that good customer outcomes are always promoted.
- The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures
- Reach and maintain Key Performance Indicators expected of a Level 1 Customer Service Advisor to required standards and specified timescales
The Customer Service Advisor will have:
- Strong communication skills
- At least Grade C/4 GCSE Maths
- Proven customer service skills from a similar high-volume environment
- Confident, outgoing individual, with the ability to build customer relationships
- Ability to work under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers
- Maintaining high levels of accuracy at all times
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
Customer Service Advisor – Cheshire - £22K
Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.