Customer Success Manager

Our client is an established digital marketing agency specialising in SEO, PPC, web development, and AI-driven marketing strategies for SMEs and owner-managed businesses. As part of their continued growth, they are looking for a commercially minded Customer Success Manager to join their team.

This position will be 5 days onsite.

The Role

You will manage a portfolio of clients, acting as their main point of contact while ensuring campaigns deliver measurable results and strong ROI. This role requires someone proactive, commercially aware, and confident managing client relationships.

Key Responsibilities

Build strong client relationships and understand business goals
Lead performance reviews and communicate campaign results clearly
Work closely with internal teams to ensure successful delivery
Monitor account performance and proactively resolve issues
Identify opportunities for account growth and service expansion

Skills & Experience

Experience in Customer Success, Account Management, or Client Services within a digital marketing agency
Strong communication and relationship management skills
Commercial awareness and ability to manage multiple accounts
Comfortable discussing digital marketing performance metrics
Self-motivated with a proactive approach

What’s on Offer

Career progression opportunities
Ongoing training and development
Collaborative team environment
Opportunity to shape customer success processes within a growing agency

Interested? Please Click Apply Now!