Customer Support Agent

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Customer Support Agent – Cheadle - Circa £20k

On behalf of our industry-leading client based in Cheadle, we are recruiting for two enthusiastic Customer Support Agents. As a Customer Support Agent, you will provide user support and customer service on company supported applications and platforms.

The Customer Support Agent will be responsible for:

  • Work within an ITIL framework to provide 1st line support via telephone and email for the company's bespoke software
  • Utilise the company’s Service Management Tool to log, track and report on all enquiries via Zendesk, ensuring resolution within the contracted Service Level Agreements
  • Research, diagnose and resolve queries using available information resources and/or liaising with internal departments to advise users on appropriate action
  • Identify and escalate situations requiring urgent attention
  • Liaise with existing clients and the resolver teams to assist in the identification of commercially important areas of development within the software.

The Customer Support Agent will have the following:

  • Experience of working on a technical helpdesk, with a proven ability to investigate and solve technical problems
  • Experience of working with technical resolver teams
  • Experience of working within Service Level Agreements ensuring timely resolutions
  • Exposure to ITIL principles
  • Strong experience with Microsoft Windows
  • Must have a good appreciation of customer service
  • Must be able to communicate in a clear concise manner (written and verbal)

Benefits

  • Flexible/Hybrid Working
  • Training & Development

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Customer Support Agent – Cheadle - Circa £20k

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

Permanent
4 January 2022
IT Support
1st Line Support
Cheshire, Cheadle
Circa £20k

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