Fraud Investigations Specialist

My Client is a purpose-led financial services organisation focused on improving access, equality, and inclusion through innovative financial solutions. Their mission is to create meaningful, positive outcomes for customers who are often underserved, using technology, expertise, and a strong ethical foundation.

They are a dynamic, collaborative, and forward-thinking organisation, offering flexible and hybrid working arrangements that support wellbeing, development, and work–life balance. Transparency, inclusion, and mutual respect are embedded in their culture, creating an environment where people feel supported and empowered to succeed.

The Role

As a Fraud Investigations Specialist, you will play a key role in preventing and detecting financial crime, helping to protect both customers and the business. You will conduct end-to-end fraud investigations, analyse patterns and trends, and prepare reports for internal and external stakeholders.

You will act as a subject matter expert on fraud and Authorised Push Payment (APP) risks, supporting internal teams and engaging with external parties as required. You will also help raise awareness of emerging fraud trends across the business, contributing to a strong and proactive financial crime control environment.

This is a hybrid role, with a mix of remote working and on-site presence (one day per week) in Manchester. The salary range for this role is £28,000–£30,000, depending on experience.

Key Responsibilities

Manage all aspects of fraud investigations, including monitoring financial crime systems, analysing activity, and producing reports.
Identify and respond quickly to potential fraud risks, minimising impact on customers and the business.
Act as a key point of contact for internal teams and external stakeholders on fraud and APP-related matters.
Educate business areas on current and emerging fraud trends to improve awareness and prevention.
Identify weaknesses in procedures and controls, recommending improvements to reduce risk.
Ensure investigations and outcomes meet regulatory requirements while maintaining high standards of customer service.
Collaborate with colleagues across the organisation to respond to emerging fraud threats and support the ongoing development of the Financial Crime function.

About You

You are an experienced and motivated fraud or financial crime professional who enjoys investigative work and problem-solving. You are comfortable working in fast-paced environments, managing multiple priorities while maintaining confidentiality and professionalism.

Analytical and detail-focused, you are skilled at identifying patterns, assessing risk, and making sound decisions. You communicate clearly and confidently with colleagues, stakeholders, and customers, and you take a proactive approach to improving processes and controls. You are committed to delivering positive customer outcomes and contributing to continuous improvement across the business.

What You’ll Bring

Proven experience in fraud or financial crime investigations, with a solid understanding of relevant legislation and regulatory requirements.
Strong analytical and problem-solving skills, with the ability to identify patterns and mitigate financial crime risks.
Ability to manage multiple cases in a fast-paced environment while maintaining confidentiality and accuracy.
Strong communication skills and a collaborative approach to working with internal and external stakeholders.
A proactive and adaptable mindset, with an interest in emerging fraud risks and typologies.
Commitment to delivering good customer outcomes and upholding organisational values.
Confidence in educating and influencing others to support fraud prevention and process improvement.

What’s on Offer

Opportunity to work with a growing and innovative FinTech organisation.
A supportive, collaborative culture focused on learning and development.
Hybrid working model supporting work–life balance.
Additional paid days for your birthday, wellbeing, charity work, and significant life events.
A range of additional benefits and perks.

Interested? Please Click Apply Now!