Helpdesk IT Technician

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Helpdesk IT Technician – Manchester/Hybrid Working – Up to £28k

On behalf of our growing client based in Manchester, we are recruiting for a talented Helpdesk IT Technician. As Helpdesk IT Technician, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

The Helpdesk IT Technician will be responsible for:

  • To provide a professional and personal first point of contact to all customers.
  • To provide proactive second line IT Support to all customers.
  • To handle escalated tickets from Helpdesk Technicians providing feedback when resolved to support the team’s development.
  • To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
  • To proactively contact and chase customers until a resolution has been achieved or the issue is escalated
  • To achieve the set Helpdesk KPIs and Service Level Agreements
  • To escalate relevant and more complex work to the Senior Technicians after initial assessment and within a relevant time scale.

The Helpdesk IT Technician will have the following:

  • Previous experience of Helpdesk IT Support.  
  • Interest and experience in general IT services, solutions and technology.
  • High understanding of PCs, servers, email, telephony, backup, Firewalls, switching and routers
  • Strong knowledge of Microsoft Operating Systems; Windows Desktops, Windows Server.
  • Knowledge of networking; TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc.
  • Experience and understanding of cloud technologies such as Azure, AWS, Microsoft365 and where and where not these technologies are suitable.
  • Eager to continually develop technical and customer service skill

Benefits

  • Flexible/Hybrid Working
  • Bonus scheme
  • Training and Development

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Helpdesk IT Technician – Manchester/Hybrid Working – Up to £28k

Permanent
5 May 2022
IT Support
2nd Line Support
Manchester
Up to £28,000

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