IT Analyst

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IT Analyst – Lancashire – Up to £35k

On behalf of our growing client based in Lancashire, we are recruiting for an enthusiastic IT Analyst. As an IT Analyst, you will be responsible for prioritising user requirements, overseeing system upgrades and researching new tools.

The IT Analyst will be responsible for:

  • Pick up tickets from the IT helpdesk platform and ensure they are responded to within the operational level agreement between the IT function and the business
  • Escalate tickets to the development or business analyst functions as appropriate
  • Monitor IT systems proactively to ensure they are maintained in good working order
  • Responsible for checking and ensuring daily backups have been completed
  • Monitoring system security and patching levels
  • Design efficient IT systems to meet business and technology needs
  • Plan and oversee projects (e.g., upgrades, hardware/software installations)
  • Provide advice and technical training

The IT Analyst will have the following:

  • Proven experience providing desktop and telephony support
  • Exposure to databases, system security and troubleshooting
  • Knowledge of telephony system administration
  • Understanding of business practices
  • Knowledge of systems and networking software, hardware, and networking protocols
  • Knowledge of Microsoft SQL scripting and some database administration exposure
  • Knowledge of implementing and effectively developing helpdesk and IT operations best practices, including a good working knowledge of security, storage, data protection, and disaster recovery protocols


  • 25 days annual leave
  • OnDemand GP and face-to-face counselling sessions
  • Discount shopping with hundreds of retailers
  • Online health advice
  • Wellbeing provisions including discounted gym membership
  • Talent development opportunities

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

IT Analyst – Lancashire – Up to £35k

21 July 2022
IT Support
2nd Line Support
Up to £35k


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