IT Operations Analyst

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IT Operations Analyst – Manchester – Up to £25k

On behalf of our leading client based in Manchester, we are recruiting for an enthusiastic IT Operations Analyst.

The IT Operations Analyst will be responsible for:

  • Monitoring IT systems, escalating any anomalies to the relevant teams
  • End to end incident management of tickets being raised through the Service Desk portal
  • Answering emails within the SLA response times, utilizing the ticketing systems to track faults and requests
  • Resolving hardware and software issues, performing new starter setups, ordering equipment, and completing user amendments
  • Reviewing unresolved issues daily, chasing progress on behalf of the customer.
  • Providing a high level of customer service face to face, over the phone and via email.

The IT Operations Analyst will have the following:

  • Excellent time-management skills; multi-tasking and prioritizing work effectively
  • The ability to work in a fast-paced, innovative, and constantly evolving environment
  • A logical, methodical approach to analysing faults and solving problems, with keen attention to detail
  • Patience and the ability to remain calm under pressure, whilst showing initiative and considering the wider impact
  • A collaborative approach, consulting widely and communicating effectively to all levels within the organisations
  • A natural ability to learn quickly and to easily absorb technical knowledge
  • Self-motivated team player with a ‘can-do attitude

Benefits

  • Gym Membership
  • 23 days holiday plus bank holidays and additional day for your birthday!
  • Free off-site car parking and great public transport links

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

IT Operations Analyst – Manchester – Up to £25k

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

Permanent
19 October 2021
IT Support
1st Line Support
Manchester
Up to £25k

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