IT Operations Manager

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IT Operations Manager – Hybrid Working – Up to £65k

On behalf of our growing client based in Horsham, we are recruiting for a talented IT Operations Manager. As IT Operations Manager, you will lead the IT Operations team, where you will coordinate, plan, manage and ensure the delivery of quality and measurable end-to-end IT and Telephony infrastructure, end-user computing and operational support.

The IT Operations Manager will be responsible for:

  • An integral part of the IT Leadership Team, leading the IT Operations team, ensuring the team's processes and tasks are carried out efficiently and to a high standard of quality 
  • Ensure adherence to the ITSM and compliance with Information Security requirements, particularly Cyber Essentials+ 
  • Work on specific projects to support the IT Director and the wider business 
  • Maintain and optimise company applications, networks, servers, and databases whilst overseeing data backups and recovery processes. 
  • Be the technical escalation point on support and technical matters 
  • Mentor and coach staff to maximise individual and team development, growth, competence, and succession  
  • Oversee the service to customers to ensure effective service levels are met for timely response and quality resolution of problems 

The IT Operations Manager will have the following:

  • Previous experience in an IT management role - both managerial and technical 
  • Experience with system installation, configuration and analysis Office365 Networking  
  • Ability to collaborate, establish and maintain a strong professional relationship with team members, department contacts and vendors 
  • The ability to multi-task in a fast-paced environment is necessary 
  • Strong customer service, project management, and quality control skills  


  • Company Rewards and Incentives
  • Employee Assistance Scheme
  • 33 days paid Holiday, Extra Day off for your Birthday (going up with service)
  • Pension

How to Apply if you’re Interested in this Job:

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IT Operations Manager – Hybrid Working – Up to £65k

23 June 2022
IT Manager
IT Manager
West Sussex
Up to £65,000


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