IT Operations Manager – Hybrid Working – Up to £65k
On behalf of our growing client based in Horsham, we are recruiting for a talented IT Operations Manager. As IT Operations Manager, you will lead the IT Operations team, where you will coordinate, plan, manage and ensure the delivery of quality and measurable end-to-end IT and Telephony infrastructure, end-user computing and operational support.
The IT Operations Manager will be responsible for:
- An integral part of the IT Leadership Team, leading the IT Operations team, ensuring the team's processes and tasks are carried out efficiently and to a high standard of quality
- Ensure adherence to the ITSM and compliance with Information Security requirements, particularly Cyber Essentials+
- Work on specific projects to support the IT Director and the wider business
- Maintain and optimise company applications, networks, servers, and databases whilst overseeing data backups and recovery processes.
- Be the technical escalation point on support and technical matters
- Mentor and coach staff to maximise individual and team development, growth, competence, and succession
- Oversee the service to customers to ensure effective service levels are met for timely response and quality resolution of problems
The IT Operations Manager will have the following:
- Previous experience in an IT management role - both managerial and technical
- Experience with system installation, configuration and analysis Office365 Networking
- Ability to collaborate, establish and maintain a strong professional relationship with team members, department contacts and vendors
- The ability to multi-task in a fast-paced environment is necessary
- Strong customer service, project management, and quality control skills
Benefits
- Company Rewards and Incentives
- Employee Assistance Scheme
- 33 days paid Holiday, Extra Day off for your Birthday (going up with service)
- Pension
How to Apply if you’re Interested in this Job:
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IT Operations Manager – Hybrid Working – Up to £65k