IT Service Delivery Manager – Remote/Manchester - Up to £60k
Our client based in Manchester is currently looking for an experienced IT Service Delivery Manager.
The IT Service Delivery Manager will be responsible for:
You will be responsible for designing and delivering the best IT experience for the end-user, from the pre-boarding to the onboarding of your colleagues, as well as their in-life support.
Ideally, you will use the ITIL framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user, while additionally driving your service desk team to offer a premium user experience, both onsite and remotely.
You will be a key member of the Service Delivery team, helping to define the support model and the operational processes of any new systems developed, as well as managing any escalations linked to them. You will also be part of the Major Incident Management team, where you would own the incident management resolution process during a major incident, until the restoration of the service.
Skills you need for the position of IT Service Delivery Manager:
- A real passion for technology and the value it brings to a business
- Passion for excellent service
- Cloud & remote technology experience
- Knowledge of end-user IT technologies
- Investigative skills to find the root cause of any major incidents
- Strong sense of ownership
- A people leader and team motivator
- Experience in managing 3rd parties and vendors
Benefits for the IT Service Delivery Manager:
- Home Working available
- Onsite Gym when in the office
- Healthcare
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
IT Service Delivery Manager – Remote/Manchester - Up to £60k
Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.