IT Service Desk Analyst

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IT Service Desk Analyst - Sheffield

Our client, situated in Sheffield, is currently in search of a Service Desk Analyst.

They are looking for a meticulous and proactive Service Desk Analyst to temporarily cover for a team member on maternity leave.

You will play a pivotal role within our IT department, serving as the initial point of contact for our users and ensuring seamless and efficient IT support throughout our organisation. Working within a small team and reporting to the Group IT Manager, your responsibilities will include the triage of IT support tickets, with the goal of achieving a first-touch fix for approximately 300 users globally.


  • Helpdesk Support: Address IT service desk tickets, providing solutions and guidance for end-user issues.
  • Asset Rollout/Management: Supervise the deployment, management, and upkeep of IT hardware and software assets.
  • Multi-Site Support: Offer IT support across various sites, guaranteeing the connectivity and smooth operation of all our locations.
  • Project Support: Participate in IT projects, following instructions and working independently to ensure successful completion.

Skills and Experience:

  • Excellent communication skills, capable of liaising with both internal and external customers.
  • Strong problem-solving abilities.
  • Service-focused mindset.
  • Experience supporting IT within an organisation.
  • Previous experience in a service desk or helpdesk environment is advantageous.
  • Hands-on experience with networking, Windows environments, and hardware.
  • Familiarity with servers and Office 365.
  • Microsoft Intune experience would be a distinct advantage.

Interested? Click Apply Now!

IT Service Desk Analyst

26 January 2024
IT Support
1st Line Support
South Yorkshire, Sheffield
£23,000 - £25,000 (Pro Rata)


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