IT Service Manager, Jobs, 1846

IT Service Manager

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IT Service Manager - Manchester - £60K

Adria Solutions Ltd has an exciting opportunity for a hard-working IT Service Manager to join our growing client in Manchester. As a IT Service Manager, you will operationally manage the provision of IT services for our client.

The duties of the IT Service Manager will include but not be limited to:

  • Customer Management
  • Define and measure service levels delivered to the business and ensure metrics are in place to measure on a monthly basis.
  • Conducting regular Service Review meetings with customers to ensure support and service is reviewed.
  • Service Level Management to customers and suppliers and report against performance.
  • Developing and managing Continual Service Improvement Plans
  • Resolve escalated service issues, to ensure minimal impact and risk to the customer's solutions.

Essential skills and experience:

  • Experience in a Service Management position managing external customers.
  • Experience of managing large third party partners.
  • Experience of working with project teams to deliver effective Service Design & Transition
  • Experience of reviewing and managing Service Level Agreements & contractual obligations.
  • Has the ability to manage and co-ordinate complex environments with multiple parties
  • Customer Management

This is a great opportunity for a IT Service Manager to join a company who strongly believe in the development of its employees and you will be rewarded with an attractive benefits package:

  • Free parking and great transport links
  • Gym Membership
  • Flexible working

IT Service Manager - Manchester - £60K


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IT Service Manager - Manchester - £60K


7 April 2020
Information Technology


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