IT Service Manager

IT Service Manager – Sheffield

Our Sheffield client seeks a skilled IT Service Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required.

You will have a solid technical background in infrastructure services and be proficient in networking, cloud computing, and managing ITIL service teams.


  • Define technical strategy aligned with the global IT vision.
  • Manage ITIL-based service function for a global user base.
  • Implement ITIL processes and manage SLAs and KPIs.
  • Lead and mentored a team and provided technical guidance.

  Skills / Experience:

  • Expertise in server administration, virtualization, and cloud technologies.
  • Proficiency in complex networking, Cisco, and Fortinet deployments.
  • In-depth knowledge of Microsoft 365, including Intune and Autopilot.
  • Experience in end-user computing support and cybersecurity best practices.
  • Proven leadership skills and effective team management.
  • Monitor system performance, optimize, and ensure SLA adherence.
  • Respond to escalated issues promptly and implement service improvements.
  • Stay updated with emerging technologies.
  • Cisco CCNP or CCNA certification.
  • Fortinet Certified.
  • Microsoft Azure certifications.
  • ITIL 4 certification, 2+ years managing ITIL-based service functions.
  • Familiarity with ISO 27001 and Cyber Essentials standards.
  • Excellent leadership and communication skills.


  • Hybrid working
  • Flexible working
  • 25 days + Birthday off
  • Life Assurance
  • Learning and development opportunities

Interested? Please Click Apply Now!

IT Service Manager – Sheffield

11 June 2024
Information Technology
South Yorkshire, Sheffield


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