IT Support & Administrator

My client is seeking an enthusiastic and capable IT Support & Administrator to join their team. This role offers a great opportunity for someone with a keen interest in technology and a proactive attitude to build their skills and contribute to a busy and varied IT function.

Working closely with the Data Analyst & IT Support Officer, you will provide day-to-day support to users across the business. This includes troubleshooting hardware and software issues, maintaining IT systems, and supporting the rollout of IT projects. The role also includes responsibilities related to fleet services and asset management.

Key Responsibilities:

Provide first-line technical support to internal users
Diagnose and resolve IT issues both remotely and in person
Set up new equipment and user accounts
Monitor and maintain IT systems and networks
Assist in documenting support processes and updating helpdesk tickets
Contribute to IT-related projects and system improvements
Record support calls and manage hardware repairs
Maintain stock of essential IT equipment and supplies
Support transactional activities related to fleet services, ensuring KPI targets are met

Essential Requirements:

A genuine interest in IT and problem-solving
Good communication skills and a positive, proactive attitude
Strong time management and willingness to learn
Basic PC literacy and analytical thinking
Ability to explain technical issues clearly
Educated to GCSE level or equivalent, including Maths and English
Highly organised and able to work independently

Desirable:

A structured IT qualification such as a Level 3 IT Support Technician apprenticeship
Hands-on IT support experience
Familiarity with industry tools, basic cybersecurity, and troubleshooting techniques
A proactive approach with the ability to see the bigger picture

Benefits:

Development and Training budget
Career progression
Healthcare

This is a great opportunity to join a supportive environment where you can grow and develop your skills across multiple aspects of IT.

Interested? Please Click Apply Now!