IT Support Engineer- Manchester Circa £45K
Adria Solutions Ltd has a fantastic opportunity for an IT Support Engineer to join one of our leading clients in Manchester. You will work with the various departments to support the business IT infrastructure. This involves the project work, day-to-day maintenance, and queries/requests from the company.
Key Responsibilities
- To make regular customer visits to build relationships and improve overall IT.
- Identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stake holders.
- To actively respond to all inbound issues and enquiries in a quick and efficient manner.
- To accurately log any inbound telephone, email, on site issues onto the ticket system following ITIL practices.
- To proactively take accountability for customer issues through to completion with consistent communication throughout.
- To build and develop the knowledge base and processes for all customers within the ticketing system.
- To identify potential revenue generation areas and highlight them to the management team.
- Carrying out customer system checks, manually or via automation where possible.
Skills:
- A desire to continually learn and develop with the ever-growing technological landscape in IT.
- Strong knowledge of networking; TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc.
- Strong knowledge of Microsoft Operating Systems; Windows Desktops, Windows Server.
- Understanding and experience with Powershell and or other scripting languages.
- Working knowledge and experience of virtualisation technologies; HyperV, VMware, containerisation etc.
- Experience and understanding of cloud technologies such as Azure, AWS, Microsoft365 and where and where not these technologies are suitable.
This company provides a fantastic benefits package which includes:
- Bonus and Pension schemes
- Free refreshments provided
- Hybrid / Flexible working
If you are interested in this position, please click apply!
IT Support Engineer- Manchester Circa £45K