IT Support Engineer

IT Support Engineer - Cambridge.

Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests.

Responsibilities:

  • Provide day-to-day front-end support, resolving incidents, and fulfilling service requests.
  • Onboard new clients, and assess and document current systems and infrastructure.
  • Implement change/new systems and hardware at client sites.
  • Investigate, diagnose, and resolve technical incidents, escalating when necessary.
  • Travel to client sites across the UK (some overnight stays possible).
  • Guide and support Service Desk Analysts and Field Service Technicians.
  • Continuously improve knowledge across various software and hardware technologies.
  • Propose improvements to client infrastructures/systems.

Skills and Experience:

  • Relevant IT qualifications.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Experience within a Service Desk environment.
  • Expert knowledge of mobile devices, printers, and Bluetooth peripherals.
  • Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified.
  • 3CX Qualified (Advanced).
  • MCSA Windows Server 2016-19 or equivalent.
  • Microsoft Exchange qualifications.
  • Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications.
  • Strong understanding of IT Networking principles.
  • Ability to prioritize and multi-task efficiently.
  • Proactive problem-solving skills.
  • Understanding of GDPR principles.

Benefits

  • Flexible working
  • Training and Development
  • Onsite Parking

Interested? Please Click Apply Now!

IT Support Engineer - Cambridge.

Permanent
28 March 2024
Information Technology
Cambridgeshire
Circa £45K

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