IT Support Engineer X 4

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IT Support Engineer X 4 – Derby – Up to £25k

On behalf of our growing client based in Derby, we are recruiting for an enthusiastic IT Support Engineer. As a IT Support Engineer, you will be responsible for the delivery and coordination of IT services ensuring high-quality service with a consistent and professional approach.

The IT Support Engineer will be responsible for:

  • Answer client requests via telephone and email
  • Maintain a customer-focused service through the lifecycle of each ticket by managing customer expectations by keeping customers informed of progress
  • Triage and troubleshoot customer issues with first-class telephone support, gathering and analysing information to identify and resolve as quickly as possible
  • Classify tickets accurately and prioritise In line with Service Level Agreement
  • Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
  • Liaise with external support companies and suppliers where necessary
  • Update tickets accurately and ensure tasks are progressed through to a satisfactory conclusion

The Support Engineer will have the following:

  • Active Directory Admin skills/experience
  • Azure and SharePoint backend experience
  • Outlook troubleshooting - sync Issues and e-mails experience
  • Desktop support on Microsoft Windows & Office application stack
  • End-User IT Support Experience or practical experience of technology
  • Previous customer service skills
  • Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
  • Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
  • Ability to work as a part of a team and own initiative

Benefits

  • Flexible/Remote working arrangements
  • Training and development plan

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

IT Support Engineer X 4 – Derby – Up to £25k

 

Permanent
23 May 2022
IT Support
1st Line Support
Derbyshire, Derby
Up to £25k

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