IT Support Manager

IT Support Manager - Heerlen 

Our international client based in Heerlen is currently looking for an experienced IT Support Manager with hands-on technical experience.

We are seeking a dynamic and proactive IT Support Manager to lead our Heerlen IT Service Desk team. You will play a pivotal role in ensuring the smooth operation of our IT support services.


  • Service Desk Oversight: Provide hands-on supervision of the  IT Service Desk, overseeing all processes, including service requests, incidents, and escalations. Mentor and guide the team to excellence.
  • Collaboration: Act as a liaison between IT users, IT support teams, and third-party providers to resolve incidents within SLA and KPI targets, escalating when necessary.
  • Stakeholder Relations: Maintain strong working relationships with key stakeholders, fostering a collaborative environment for effective IT support.
  • Technical Expertise: Provide high-level IT support across various end-user technologies, showcasing your leadership, communication, and technical skills.
  • Incident Coordination: Efficiently coordinate IT incidents and requests, ensuring they are resolved while leading investigations involving internal and third-party IT teams.
  • SLA Management: Ensure all incidents and requests are managed within relevant service level agreements (SLAs), including customer or internal escalations.

Key Skills and Experience:

  • Incident Management: Skilled in incident management and SLA handling.
  • Attention to Detail: Excellent attention to detail and organizational skills.
  • Communication Skills: Excellent written and verbal English communication skills.
  • Autonomous: Able to work independently and make decisions.
  • Calm Under Pressure: Maintain composure and positivity under pressure.
  • Problem Solver: Demonstrate a methodical approach to data analysis and problem-solving.
  • Stakeholder Management: Exceptional stakeholder and customer management skills.
  • ITIL experience 
  • Good working knowledge of Microsoft Windows, Office Packages, LAN/WAN, IP Telephony, Application Support
  • Working Hours Monday - Friday 8 am-5 pm (1 hour lunch)


  • Excellent Training and Career progression
  • Company discount card

Interested? Please Click Apply Now!

IT Support Manager - Heerlen 

17 November 2023
Information Technology
Holland, Heerlen
IT Support Manager


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