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IT Support Technician

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IT Service Technician – Alderley Edge – Up to £26k

On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a talented IT Service Technician. As IT Service Technician, you will provide 1st and 2nd line technical support queries in a professional manner, always maintaining a high degree of customer service.

The IT Service Technician will be responsible for:

  • Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
  • Prioritise incoming queries
  • Answering calls, dealing with email requests, Face to face/ at desk support, remote support for teams outside Head Office.
  • Drive service improvements and add value to processes
  • To carry out routine configuration and installation of software and hardware.
  • To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer.

The IT Service Technician will have the following:

  • Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer.
  • Azure Active Directory Maintenance
  • Desktop Support – Win10 & MacOS
  • Device Management & Monitoring – Solarwinds
  • ITIL – Foundation level knowledge, ideally with certification
  • IOS/iPhone/IPad support and configuration
  • IT Service Desk tools – eg FreshService, remote desktop support


  • 21 days Holiday, increasing each year up to 25 days
  • Free Breakfasts
  • Subsidised lunches
  • Pension

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

IT Service Technician – Alderley Edge – Up to £26k

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

2 September 2021
IT Support
2nd Line Support
Up to £26k


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