IT Support Technician

IT Support Technician 

On behalf of our industry-leading client based in Manchester, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide support for all staff about technology-related requests, issues, and incidents.

The IT Support Technician will be responsible for:

  • Proactively maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised.
  • Log, analyse, triage, and prioritise all IT Incidents, Problems, and Changes received via all communication channels in the team.
  • Ensure that systems/applications/services in their own area run and meet business Service Level Agreement (SLA) targets.
  • Analyse Incident, Problem, and Change data to identify the underlying causes and propose resolutions via Service Improvement Plans.
  • Ensure that the team processes and procedures are kept up-to-date and followed by team members.

The IT Support Technician will have the following:

  • Troubleshooting experience
  • Active Directory, Windows 365, Azure, Sharepoint
  • Service desk/issue logging tools
  • MS Office suite
  • MS Windows server

Benefits                                          

  • Health Cash Plan
  • An additional day off for your birthday!
  • Company pension scheme and group life assurance

How to Apply if You’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

IT Support Technician –  Manchester

 

Permanent
2 February 2024
IT Support
2nd Line Support
Manchester
£30K

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