IT Support Technician - Stoke on Trent
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:
- Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
- Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
- Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
- Maintain accurate and up-to-date customer technical documentation.
- Continuously develop your skillset to stay updated with emerging technologies and trends.
- Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
Skills and Experience:
- Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
- Proficiency in Active Directory and Azure administration, with hands-on experience.
- Understanding of networking principles and protocols.
- Familiarity with ticketing systems and IT service management tools.
- Knowledge of 3CX Voice over IP systems/technologies would be advantageous.
Benefits
This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
- A dynamic and collaborative work environment
- Opportunities for professional development and training.
IT Support Technician - Stoke on Trent