IT Systems Technician

IT End-User Systems Technician - Horsham - Circa £35K

My client is seeking an IT End-User Systems Technician to provide advanced technical support and maintenance for end-user devices, including PCs, laptops, mobile devices, and networking equipment. This role is critical in ensuring the smooth operation of the organisation’s IT infrastructure by diagnosing, repairing, and upgrading end-user equipment while delivering excellent customer service.

Key Responsibilities:

Support end-users with complex IT issues beyond the scope of the IT Helpdesk.
Install, configure, troubleshoot, and maintain end-user devices, including desktops, laptops, mobile devices, and peripherals.
Manage end-user accounts, permissions, and access rights in compliance with security policies.
Assist in developing long-term strategies for IT asset management and device standardisation.
Document and track equipment failures, repairs, and inventory.
Provide onsite and remote technical support across various locations.
Collaborate with network administrators to ensure efficient IT operations.
Ensure compliance with IT security policies, including backup management and device security.

Technical Requirements:

3-5 years of IT support experience.
Strong technical knowledge of hardware, including PCs, laptops, and peripherals.
Hands-on experience with troubleshooting and maintaining Windows-based environments.
Knowledge of networking protocols and IT security best practices.
Relevant IT certifications (CompTIA Core or equivalent preferred).

What’s in It for You?

Opportunity to work in a dynamic IT environment with cutting-edge technology.
A varied role offering a mix of onsite and remote work.
Career development opportunities in a supportive team.
This is an office based position

If you are a skilled IT technician with a passion for troubleshooting and end-user support, we’d love to hear from you!