Microsoft 365 Support Engineer
We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.
The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.
Key Responsibilities
1. Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and SharePoint configurations.
- Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
- Liaise between clients and development teams to escalate and resolve technical matters.
- Provide best practice advice on Microsoft 365 tenancy setup.
- Assist with data imports into SharePoint and resolve migration issues.
- Execute PowerShell scripts for automation and bulk changes.
2. Technical Support & Automation
- Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
- Collaborate with support teams to resolve complex technical issues.
- Automate repetitive tasks to improve team efficiency.
3. Documentation & Knowledge Management
- Maintain and update internal knowledge bases and troubleshooting guides.
- Document client tenancy configurations and technical implementation notes
Key Requirements
- Strong client service mindset with excellent attention to detail.
- Comfortable working independently and in collaborative teams.
- Able to prioritise and perform under pressure in fast-paced environments.
- Strong communicator – both written and verbal – with confidence in client meetings.
- Analytical mindset with excellent troubleshooting capabilities.
Essential Experience
- Microsoft SharePoint – Advanced understanding of configuration and permissions.
- Microsoft Entra ID – Experience with access and identity management.
- PowerShell – Proficient in scripting and automation tasks.
Desirable Knowledge
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
Benefits
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical and dental insurance
- Life assurance
- Central Manchester office (3 days office-based)
Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey.
Microsoft 365 Support Engineer