Operational Support Engineer

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Operational Support Engineer – Fully Remote - £37k-£42k

On behalf of our industry-leading client based in Chester, we are recruiting for a talented Operational Support Engineer. As an Operational Support Engineer, you will proactively monitor, operate, and support products and services consumed by our client's customers.

The Operational Support Engineer will be responsible for:

  • Provide best-in-class customer service to customers and a best-in-class 2nd line technical and operational support service to 1st line Customer Support and Technology 3rd line Product Delivery functions.
  • Provide a 24/7/365 support service and participate in a call-out Rota to protect products and customers against service outages and degradation.
  • Continually develop and maintain a knowledge base to increase the rate of incident fix for products and services, escalating to 3rd line teams where required.
  • Consistently apply best practice process for Incident, Problem, Requests and Event Management.
  • Maintain communication and collaboration with business teams to ensure key updates are communicated to agreed standards.
  • Regularly review and analyse incidents to identify problems, workarounds, fixes, and improvements opportunities.

The Operational Support Engineer will have the following:

  • A good application of support process, including Incident, Problem, Request, Event and Change Management.
  • A good application of technical procedures and maintaining a technical knowledge base to rapidly resolve issues.
  • Good understanding of operational monitoring tooling, integration, and configuration to capture events on throughput, performance and capacity (Application Monitoring, Synthetics, Web).
  • Good experience interrogating and committing configuration changes to databases (SQL, MongoDB, RDS).
  • Good experience supporting infrastructure (Linux/Windows) and/or Cloud Technologies (AWS, Azure, Google).

Benefits

  • 100% Fully Remote working
  • 23 days + Bank Holidays. Plus, an additional day off for your Birthday
  • Bonus Schemes

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Operational Support Engineer – Fully Remote - £37k-£42k

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

Permanent
4 January 2022
IT Support
Software Support
Manchester
Up to £42,000

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