Proclaim & IT Support Analyst, Jobs, 2268

Proclaim & IT Support Analyst

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Proclaim & IT Support Analyst – Warrington – Up to £40k DOE

On behalf of our market leading client based in Manchester, we are recruiting for a talented Proclaim & IT Support Analyst. As Proclaim & IT Support Analyst, you will have proclaim software experience and the ability to work in a support analyst capacity dealing with day to day Proclaim support and assisting other Proclaim Developers with the delivery of business initiatives.

The Proclaim & IT Support Analyst will be responsible for:

  • Working within the IT Department and closely with other Proclaim Developers you will support multiple Proclaim systems coupled with Touchpoint, SecureDocs and Fileview services.
  • Assist with answering and escalating requests received from the business into Service Desk system and to ensure that there is timely and efficient delivery of Proclaim solutions.
  • To collaborate with the business and other members of the IT and Development teams to understand challenges and act in an analyst capacity to drive and capture IT efficiency improvements.
  • Capture requirements and ensure that tasks are accurately logged, prioritised and managed in the IT task system along with all necessary sub-tasks to deliver change.
  • Create requirement documentation to support the development of Proclaim systems improvements.
  • Produce clean, efficient code to deliver Proclaim technology led improvement based on specifications.
  • Coordinate testing of system changes with operational resource, gathering and evaluating user feedback.

The Proclaim & IT Support Analyst will have the following:

  • Demonstrate technical knowledge of the Proclaim Systems, web services and applications
  • Knowledge of Proclaim IT administration including user setup, data backups, tasks and Proclaim application stack installation
  • Have a background working in IT departments
  • Be able to work as part of a team, often to tight timescales
  • Confident interacting and communicating clearly at all levels
  • Flexible and adaptable attitude with a sense of urgency and helpfulness

 

Benefits

  • Discounted Gym Membership
  • Computing scheme
  • Free eye tests
  • Flu jab vouchers

 

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

If it’s not quite the job you’re looking for, details of all our current roles can be found on our website, www.adriasolutions.co.uk

Proclaim & IT Support Analyst – Warrington – Up to £40k DOE

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

 

Permanent
4 June 2021
IT Support
2nd Line Support
Cheshire, Warrington
£40000

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