Proclaim & IT Support Analyst – Warrington – Up to £40k DOE
On behalf of our market leading client based in Manchester, we are recruiting for a talented Proclaim & IT Support Analyst. As Proclaim & IT Support Analyst, you will have proclaim software experience and the ability to work in a support analyst capacity dealing with day to day Proclaim support and assisting other Proclaim Developers with the delivery of business initiatives.
The Proclaim & IT Support Analyst will be responsible for:
- Working within the IT Department and closely with other Proclaim Developers you will support multiple Proclaim systems coupled with Touchpoint, SecureDocs and Fileview services.
- Assist with answering and escalating requests received from the business into Service Desk system and to ensure that there is timely and efficient delivery of Proclaim solutions.
- To collaborate with the business and other members of the IT and Development teams to understand challenges and act in an analyst capacity to drive and capture IT efficiency improvements.
- Capture requirements and ensure that tasks are accurately logged, prioritised and managed in the IT task system along with all necessary sub-tasks to deliver change.
- Create requirement documentation to support the development of Proclaim systems improvements.
- Produce clean, efficient code to deliver Proclaim technology led improvement based on specifications.
- Coordinate testing of system changes with operational resource, gathering and evaluating user feedback.
The Proclaim & IT Support Analyst will have the following:
- Demonstrate technical knowledge of the Proclaim Systems, web services and applications
- Knowledge of Proclaim IT administration including user setup, data backups, tasks and Proclaim application stack installation
- Have a background working in IT departments
- Be able to work as part of a team, often to tight timescales
- Confident interacting and communicating clearly at all levels
- Flexible and adaptable attitude with a sense of urgency and helpfulness
Benefits
- Discounted Gym Membership
- Computing scheme
- Free eye tests
- Flu jab vouchers
How to Apply if you’re Interested in this Job:
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Proclaim & IT Support Analyst – Warrington – Up to £40k DOE
Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.