Proclaim & IT Support Analyst, Jobs, 2268

Proclaim & IT Support Analyst

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Proclaim & IT Support Analyst – Warrington – Up to £40k DOE

On behalf of our market leading client based in Manchester, we are recruiting for a talented Proclaim & IT Support Analyst. As Proclaim & IT Support Analyst, you will have proclaim software experience and the ability to work in a support analyst capacity dealing with day to day Proclaim support and assisting other Proclaim Developers with the delivery of business initiatives.

The Proclaim & IT Support Analyst will be responsible for:

  • Working within the IT Department and closely with other Proclaim Developers you will support multiple Proclaim systems coupled with Touchpoint, SecureDocs and Fileview services.
  • Assist with answering and escalating requests received from the business into Service Desk system and to ensure that there is timely and efficient delivery of Proclaim solutions.
  • To collaborate with the business and other members of the IT and Development teams to understand challenges and act in an analyst capacity to drive and capture IT efficiency improvements.
  • Capture requirements and ensure that tasks are accurately logged, prioritised and managed in the IT task system along with all necessary sub-tasks to deliver change.
  • Create requirement documentation to support the development of Proclaim systems improvements.
  • Produce clean, efficient code to deliver Proclaim technology led improvement based on specifications.
  • Coordinate testing of system changes with operational resource, gathering and evaluating user feedback.

The Proclaim & IT Support Analyst will have the following:

  • Demonstrate technical knowledge of the Proclaim Systems, web services and applications
  • Knowledge of Proclaim IT administration including user setup, data backups, tasks and Proclaim application stack installation
  • Have a background working in IT departments
  • Be able to work as part of a team, often to tight timescales
  • Confident interacting and communicating clearly at all levels
  • Flexible and adaptable attitude with a sense of urgency and helpfulness



  • Discounted Gym Membership
  • Computing scheme
  • Free eye tests
  • Flu jab vouchers


How to Apply if you’re Interested in this Job:

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Proclaim & IT Support Analyst – Warrington – Up to £40k DOE

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.


4 June 2021
IT Support
2nd Line Support
Cheshire, Warrington


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