Product Operation Support

My client is a global technology leader delivering innovative solutions to a fast-paced industry. Known for fostering a collaborative and inclusive culture, they empower people to thrive and make a difference.

As Product Operation Support, you’ll optimise service desk operations, manage complex cases, and improve processes to enhance efficiency and customer satisfaction. As a key link between teams, you’ll identify and resolve issues, prioritise tasks, and provide valuable insights to drive product and operational improvements.

Key Responsibilities:

Streamline service desk processes and manage escalated cases.
Identify and address training needs for service desk teams.
Collaborate with product teams to resolve defects and enhance functionality.
Analyse trends to support data-driven improvements.

What You’ll Bring:

Experience in a customer-focused role within service, operations, or product support.
Knowledge of service desk tools and IT systems.
Excellent problem-solving, organisational, and communication skills.
A proactive and solution-oriented mindset with an eye for detail.

Benefits:

Competitive salary with comprehensive benefits, including:
Enhanced pension and life assurance.
33 days annual leave, with options to purchase more.
Private medical cover and an Employee Assistance Programme.
Flexible perks like Cycle2Work, tech schemes, and retail discounts.

Interested? Please Click Apply Now!