Senior IT & Web Support Engineer

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Senior IT & Web Support Engineer – Oldham – Up to £35k

On behalf of our growing client based in Oldham, we are recruiting for a motivated Senior IT & Web Support Engineer. The Senior IT & Web Support Engineer will be working as 2nd/3rd line IT and Web support engineer and provide a full ‘cradle to grave’ case resolution response to users.

The Senior IT & Web Support Engineer will be responsible for:

  • To provide high standards of 2nd/3rd line support for inbound user support enquires and provide an excellent level of customer service.
  • To work alongside our dedicated 1st line IT Support Engineer and provide an escalation point to resolve cases as required.
  • Owning, managing, and resolving cases logged on the IT service desk, providing users with regular updates and case resolutions.
  • Provide 1st/2nd/3rd line IT support to staff in relation to both hardware and software issues based on incoming support requests and ongoing projects.
  • Work closely with the IT Manager to resolve more complex issues and projects as and when required.
  • Collaborate with external software, hardware, and service providers in troubleshooting, developing, and implementing technical solutions.

The Senior IT & Web Support Engineer will have the following:

  • Excellent working knowledge of Linux, Command-Line, Magento, WordPress, PHP, MySQL, Apache, Litespeed, cPanel and WHM to maintain the companies hosted web servers.
  • You will also require the ability to read and code in web languages including PHP, JavaScript etc to be able to make small amendments as required.
  • Ability to work logically, with a calm manner when under pressure to troubleshoot and resolve problems, both independently and as part of a team.
  • Ability to prioritise your inbound workload daily and work towards deadlines based on the company's needs.
  • Strong documentation skills.
  • Multi-site Windows 10 desktop estate, Office 365, Exchange Online, Windows Server 2008-2019, Telephony Systems, MDM, VPN’s, Active Directory, DHCP, DNS, Group Policy etc.


  • Pension Scheme
  • Christmas Discretionary Bonus

This role is 100% office-based.

How to Apply if you’re Interested in this Job:

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Senior IT & Web Support Engineer – Oldham – Up to £35k

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

6 October 2021
IT Support
3rd Line Support
Manchester, Oldham
Up to £35k


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