Senior IT Support Technician

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Senior IT Support Technician – Hybrid Working/Manchester – Up to £50K

On behalf of our growing client based in Manchester, we are recruiting for a talented Senior Technician. As Senior Technician, you will be the key technical expert for a group of companies carrying out recurring dedicated days with a focus on building strong relationships, pushing IT improvements, and handling any IT issues.

The Senior IT Support Technician will be responsible for:

  • To make regular customer visits to build relationships and improve overall IT.
  • Identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stakeholders.
  • To actively respond to all inbound issues and enquiries in a quick and efficient manner.
  • To accurately log any inbound telephone, email, on-site issues onto the ticket system following ITIL practices.
  • To proactively take accountability for customer issues through to completion with consistent communication throughout.
  • To identify, carry out and assist in IT project work.
  • To offer advice and support on all third-party software solutions where possible.

The Senior IT Support Technician will have the following:

  • A desire to continually learn and develop with the ever-growing technological landscape in IT.
  • Strong knowledge of networking; TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc.
  • Strong knowledge of Microsoft Operating Systems; Windows Desktops, Windows Server.
  • Understanding and experience with PowerShell and or other scripting languages.
  • Working knowledge and experience of virtualisation technologies; Hyper-V, VMware, containerisation etc.
  • Experience and understanding of cloud technologies such as Azure, AWS, Microsoft365 and where and where not these technologies are suitable.

Benefits

  • Flexible/Hybrid Working
  • Bonus scheme
  • Training and Development

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Senior IT Support Technician – Hybrid Working/Manchester – Up to £50K

 

Permanent
9 May 2022
IT Support
3rd Line Support
Manchester
Up to £50k

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