Senior IT Support Technician – Hybrid Working/Manchester – Up to £50K
On behalf of our growing client based in Manchester, we are recruiting for a talented Senior Technician. As Senior Technician, you will be the key technical expert for a group of companies carrying out recurring dedicated days with a focus on building strong relationships, pushing IT improvements, and handling any IT issues.
The Senior IT Support Technician will be responsible for:
- To make regular customer visits to build relationships and improve overall IT.
- Identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stakeholders.
- To actively respond to all inbound issues and enquiries in a quick and efficient manner.
- To accurately log any inbound telephone, email, on-site issues onto the ticket system following ITIL practices.
- To proactively take accountability for customer issues through to completion with consistent communication throughout.
- To identify, carry out and assist in IT project work.
- To offer advice and support on all third-party software solutions where possible.
The Senior IT Support Technician will have the following:
- A desire to continually learn and develop with the ever-growing technological landscape in IT.
- Strong knowledge of networking; TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc.
- Strong knowledge of Microsoft Operating Systems; Windows Desktops, Windows Server.
- Understanding and experience with PowerShell and or other scripting languages.
- Working knowledge and experience of virtualisation technologies; Hyper-V, VMware, containerisation etc.
- Experience and understanding of cloud technologies such as Azure, AWS, Microsoft365 and where and where not these technologies are suitable.
Benefits
- Flexible/Hybrid Working
- Bonus scheme
- Training and Development
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
Senior IT Support Technician – Hybrid Working/Manchester – Up to £50K