Senior Platform and Application Support Analyst – Hybrid Working - £45k
On behalf of our market-leading client based in Manchester, we are recruiting for a talented Senior Platform and Application Support Analyst. As Senior Platform and Application Support Analyst, you will take the lead on all Problems and Major Incidents with the need to engage with various Technology teams to aid the investigation, communications, mitigation, and root cause solutions.
The Senior Platform and Application Support Analyst will be responsible for:
- Log, analyse, triage, and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team.
- Ensure that systems/applications/services in their own area run and meet business Service Level Agreement (SLA) targets.
- As part of the team’s support operating hours to carry out without failure daily morning health checks on the estate as well as the end of day and ensuring core processes and tasks have successfully run that day.
- Analyse Incident, Problem and Change data to identify the underlying causes and propose resolutions via Service Improvement Plans.
- Ensure that the team processes and procedures are kept up to date, amending and creating documentation for storage and access within the Knowledge Base systems.
- Display leadership in the area of specialisation, e.g., championing new features and best practices.
- Work closely with internal and external development teams to ensure new systems and changes to existing systems are implemented efficiently and on schedule and all post-deployment issues are logged and resolved appropriately.
The Senior Platform and Application Support Analyst will have the following:
- Good experience in enterprise software and application support and delivery.
- IT operations and service delivery management
- Excellent understanding of IT infrastructure.
- Ability to understand data and its value. To be able to create reports and dashboards from within the SMT and/or PowerBI.
- Knowledge of service desk/issue logging tools.
- Knowledge of Service Management Techniques (ITIL).
- Knowledge of FCA requirements (including TCF).
- Knowledge of web platforms/web applications.
Benefits
- Flexible working hours with 3 days remote working
- Health Cash Plan
- An additional day off for your birthday!
- Company pension scheme and group life assurance
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
Senior Platform and Application Support Analyst – Hybrid Working - £45k
Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.