Service Delivery & Operations Manager - Cheshire

We’re working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function.

This is a broad role combining team leadership, customer management, service delivery and technical oversight. You’ll take ownership of operational performance, develop the technical team and act as a senior point of contact for customers.

Key Responsibilities

Lead and develop a team of technical professionals.
Take ownership of day-to-day service delivery and performance.
Monitor SLAs, KPIs, workloads and operational standards.
Manage technical escalations and support the team when required.
Build strong relationships with customers and senior stakeholders.
Lead customer service reviews and identify improvement opportunities.
Support technical discussions, projects and new business opportunities.
Recruit, onboard and develop technical staff.
Help improve processes, documentation and overall service quality.

About You

We’re looking for someone with experience within an MSP, IT services or technology environment, who has progressed into a technical leadership or service delivery position.

You should have:

Experience managing or leading a technical team.
Strong understanding of IT service delivery.
Experience with service management, ticketing, PSA or RMM platforms.
Excellent customer-facing and communication skills.
The confidence to deal with senior stakeholders.
A commercially aware and solutions-focused approach.
A full UK driving licence.

Desirable: Microsoft/Azure/Cisco experience, relevant certifications and experience managing SLAs, KPIs or technical projects.

The Package

Contributory pension
Free parking
Mileage expenses or company vehicle
Excellent opportunity to take ownership of a growing technical operation

Interested? Please Click Apply Now!