Service Delivery Manager

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Service Delivery Manager – Hybrid Working – Up to £40k

On behalf of our growing client based in Manchester, we are recruiting for a talented Service Delivery Manager. As Service Delivery Manager, you will effectively manage the ticketing system ensuring all Service Level Agreements are met, as well as lead a customer-focused environment within all ticket resolutions.

The Service Delivery Manager will be responsible for:

  • To proactively work with the Help Desk team ensuring all tickets are proactively contacted and resolved within the set SLAs.
  • To proactively work with the Senior Technician team ensuring their tickets are proactively being worked, prioritised, and resolved.
  • To ensure the effective triaging of all new tickets ensuring they are assessed in line with the company process and assigned within 15 minutes of receipt
  • To lead a customer-focused work environment ensuring a high level of proactive customer service is always delivered
  • To collate, communicate and improve Service Delivery productivity levels and resolution times.
  • To communicate all performance continually within the team, championing good performance and highlighting bad.
  • To assist the SLT in continual service improvement through evaluation and process improvement.

The Service Delivery Manager will have the following:

  • Strong hands-on senior service delivery management within a Help Desk environment
  • Strong man management experience
  • Technically aware with experience working in IT in a technical role
  • The ability to inspire, lead and motivate a team
  • Positive attitude and thinker
  • Hard worker, self-motivated with the ability to work under pressure and get stuck in when required
  • Excellent communication and people skills
  • Excellent time management skills with the ability to prioritise workload


  • Flexible/Hybrid Working
  • Bonus scheme
  • Training and Development

How to Apply if you’re Interested in this Job:

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Service Delivery Manager – Hybrid Working – Up to £40k

16 June 2022
Information Technology
Up to £40,000


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