Service Delivery Manager – Hybrid Working – Up to £40k
On behalf of our growing client based in Manchester, we are recruiting for a talented Service Delivery Manager. As Service Delivery Manager, you will effectively manage the ticketing system ensuring all Service Level Agreements are met, as well as lead a customer-focused environment within all ticket resolutions.
The Service Delivery Manager will be responsible for:
- To proactively work with the Help Desk team ensuring all tickets are proactively contacted and resolved within the set SLAs.
- To proactively work with the Senior Technician team ensuring their tickets are proactively being worked, prioritised, and resolved.
- To ensure the effective triaging of all new tickets ensuring they are assessed in line with the company process and assigned within 15 minutes of receipt
- To lead a customer-focused work environment ensuring a high level of proactive customer service is always delivered
- To collate, communicate and improve Service Delivery productivity levels and resolution times.
- To communicate all performance continually within the team, championing good performance and highlighting bad.
- To assist the SLT in continual service improvement through evaluation and process improvement.
The Service Delivery Manager will have the following:
- Strong hands-on senior service delivery management within a Help Desk environment
- Strong man management experience
- Technically aware with experience working in IT in a technical role
- The ability to inspire, lead and motivate a team
- Positive attitude and thinker
- Hard worker, self-motivated with the ability to work under pressure and get stuck in when required
- Excellent communication and people skills
- Excellent time management skills with the ability to prioritise workload
Benefits
- Flexible/Hybrid Working
- Bonus scheme
- Training and Development
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
Service Delivery Manager – Hybrid Working – Up to £40k