Service Delivery Manager

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Service Delivery Manager – Hybrid Working – Circa £50k

On behalf of our growing client based in Manchester, we are recruiting for an enthusiastic Service Delivery Manager. As Service Delivery Manager, you will be responsible for designing and delivering the best IT experience for the end-user, from the pre-boarding to the onboarding of your colleagues, as well as their in-life support.

The Service Delivery Manager will:

  • Act as an ambassador for IT, working across the departments within the company to provide effective communication on IT matters.  
  • Build good working relationships with other teams to ensure effective dialogue between departments. 
  • Own the end-user collaboration technology stack, where you will be able to deliver your vision of what a good end-user collaboration toolset and solution should look like. 
  • Own the management and creation of operational metrics and drive service improvements. 
  • Provide oversight on the change management process as well as drive problem management. 
  • Work with a 3rd party to ensure the bank service and platform availability

The Service Delivery Manager will have:

  • A passion for technology and the value it brings to a business 
  • Proactive and a passion for excellent service 
  • Strong investigative skills to find the root cause of any major incidents 
  • Self-motivation and a strong sense of ownership 
  • A person who has deep experience in managing 3rd parties and vendors  
  • Ability to work under pressure and meet deadlines  


  • Generous holiday allowance with an extra day off on your birthday
  • Hybrid working (Manchester office)
  • Pension and annual salary review
  • On-site gym with free personal training.
  • Regular remote instructor-led fitness and wellbeing classes

How to Apply if you’re interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Service Delivery Manager – Hybrid Working – Circa £50k

16 June 2022
Information Technology
Circa £50,000


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