Service Delivery Manager – Digital Workspace
My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.
They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.
Responsibilities
- Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
- Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive.
- Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
- Drive continuous improvement and automation across services, processes, and platforms.
- Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
- Oversee operational change assurance, service resilience, and risk mitigation activities.
- Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
- Participate in a 24/7 on-call rota for major incident management.
- Deputise for the Director of Digital Workspace as needed.
Experience & Knowledge:
- Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
- Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
- Solid understanding of DevOps practices, cloud platforms, and operational processes.
- Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
- Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
- Familiarity with governance and compliance frameworks.
Desirable Certifications:
- Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
- ITIL Foundation Certification
- Experience with Agile methodologies
Benefits:
- Annual bonus scheme
- 25 days holiday + bank holidays + your birthday off
- Private healthcare
- Career development, training, and upskilling
Interested? Please Click Apply Now!
Service Delivery Manager – Digital Workspace