Service Designer (UX-Led)
My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level.
This is not a product design role. It’s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels.
You’ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services.
You’ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation.
The Role
As a Service Designer, you will:
- Lead end-to-end service design activity across complex customer journeys.
- Map current and future state services, identifying pain points, dependencies, and opportunities.
- Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.
- Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.
- Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.
- Champion human-centred design, constructively challenging business or technical limitations where needed.
- Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.
- Support the evolution of service design capability and ways of working across the organisation.
- Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.
What You’ll Bring
- A strong foundation in UX design, with clear progression into service design.
- Experience designing end-to-end services beyond individual screens or features.
- Confidence working across multiple touchpoints, channels, and operational processes.
- Strong journey mapping and service blueprinting experience.
- The ability to connect research insights to strategic service decisions.
- Excellent stakeholder management skills, including experience working with senior leaders.
- Resilience and adaptability in complex, fast-moving environments.
- A collaborative mindset and genuine passion for improving customer experiences.
Benefits
- Excellent career development opportunities
- Birthday off + Wellness Days
- Flexible working
Interested? Please click Apply Now.
Service Designer (UX-Led)