Service Desk Manager

Service Desk Manager - Manchester

My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience.

Key responsibilities:

  • Lead and develop a high-performing Service Desk team
  • Manage incidents, service requests, and major issues
  • Monitor and drive performance against SLAs and KPIs
  • Optimise use of service management tools such as ServiceNow
  • Encourage collaboration and service improvement across teams

About you:

  • 3–5 years of experience in IT support or service desk roles, with 1–2 years in a leadership role
  • Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus
  • Strong communication and leadership skills
  • Committed to delivering exceptional customer service

Competitive salary and bonus, plus a comprehensive benefits package including 33 days holiday, private medical cover, enhanced leave, and more.

If you're a driven and organised professional who thrives in a fast-paced, collaborative environment, we’d love to hear from you.

Service Desk Manager - Manchester

 

Permanent
1 May 2025
Information Technology
Manchester
Circa £45K-55K

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