Technical Support & Project Technician

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Technical Support & Project Delivery Technician – Macclesfield – Up to £30k

On behalf of our growing client based in Macclesfield, we are recruiting for an enthusiastic Technical Support & Project Delivery Technician. As Technical Support & Project Delivery Technician, you will be part of the service desk team and will also assist in delivering migration projects as well as onboarding new clients.

The Technical Support & Project Delivery Technician will be responsible for:

  • Diagnose and resolve IT problems, across a wide range of systems including Windows and Mac operating systems.
  • Take responsibility, agree, and follow a plan for onboarding new clients and where necessary migrate existing data and email services into Microsoft 365.
  • Assist in the onboarding of new clients and the migration of their data to Microsoft 365
  • Document all support ticket work within the helpdesk system
  • Diagnose and resolve networking issues.
  • Exhibit an excellent level of verbal and written communication, dealing with technical and non-technical clients.
  • Create and update site-specific documentation in the relevant libraries.

The Technical Support & Project Delivery Technician will have the following:

  • Previous experience working in an IT support role
  • Significant experience in Microsoft 365 Administration
  • Strong computer skills and computer literacy
  • Understanding and experience of managing network devices including Firewalls
  • Ability to prioritize accordingly and work under pressure to meet SLA’s
  • Able to communicate effectively in a professional manner, face to face, over the phone and in writing

Benefits

  • Private Healthcare options
  • 22 days holiday increasing with length of service
  • Pizza Fridays
  • Company pension plan

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Technical Support & Project Delivery Technician – Macclesfield – Up to £30k

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

Permanent
20 January 2022
IT Support
2nd Line Support
Cheshire, Macclesfield
Up to £30k

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