Technical Support & Project Delivery Technician – Macclesfield – Up to £30k
On behalf of our growing client based in Macclesfield, we are recruiting for an enthusiastic Technical Support & Project Delivery Technician. As Technical Support & Project Delivery Technician, you will be part of the service desk team and will also assist in delivering migration projects as well as onboarding new clients.
The Technical Support & Project Delivery Technician will be responsible for:
- Diagnose and resolve IT problems, across a wide range of systems including Windows and Mac operating systems.
- Take responsibility, agree, and follow a plan for onboarding new clients and where necessary migrate existing data and email services into Microsoft 365.
- Assist in the onboarding of new clients and the migration of their data to Microsoft 365
- Document all support ticket work within the helpdesk system
- Diagnose and resolve networking issues.
- Exhibit an excellent level of verbal and written communication, dealing with technical and non-technical clients.
- Create and update site-specific documentation in the relevant libraries.
The Technical Support & Project Delivery Technician will have the following:
- Previous experience working in an IT support role
- Significant experience in Microsoft 365 Administration
- Strong computer skills and computer literacy
- Understanding and experience of managing network devices including Firewalls
- Ability to prioritize accordingly and work under pressure to meet SLA’s
- Able to communicate effectively in a professional manner, face to face, over the phone and in writing
Benefits
- Private Healthcare options
- 22 days holiday increasing with length of service
- Pizza Fridays
- Company pension plan
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
Technical Support & Project Delivery Technician – Macclesfield – Up to £30k
Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.