Technical Support Technician

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Technical Support Technician –  Manchester/Hybrid Working - £31k

On behalf of our industry-leading client based in Manchester, we are recruiting for a talented Technical Support Technician. As Technical Support Technician, you will provide support for all staff in relation to technology-related requests, issues and incidents.

The Technical Support Technician will be responsible for:

  • Proactively maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised.
  • Log, analyse, triage, and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team.
  • Ensure that systems/applications/services in their own area run and meet business Service Level Agreement (SLA) targets.
  • Analyse Incident, Problem and Change data to identify the underlying causes and propose resolutions via Service Improvement Plans.
  • Ensure that the team processes and procedures are kept up-to-date and followed by team members.

The Technical Support Technician will have the following:

  • ITIL Foundation V3
  • Good experience in enterprise software and application support and delivery.
  • Configure and install desktop and laptop hardware.
  • SharePoint (Collaboration Toolkit)
  • Service desk/issue logging tools
  • MS Office suite
  • MS Windows server
  • Service Management Techniques (ITIL)
  • IT operations and service delivery management & project management experience.

Benefits                                          

  • Flexible working hours with 3 days remote working
  • Health Cash Plan
  • An additional day off for your birthday!
  • Company pension scheme and group life assurance

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Technical Support Technician –  Manchester/Hybrid Working - £31k

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place

Permanent
10 January 2022
IT Support
2nd Line Support
Manchester
£31,000

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